Responsible gaming

LuckyDays is fully licensed and regulated in Ontario by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO). LuckyDays endeavors to create a safe and enjoyable experience for all of our players at our online casino. We want your time at LuckyDays to be a fun experience. So, we are committed to supporting our players in making sure they have a healthy level of gambling, through our responsible gaming program.

LuckyDays is committed to ensuring our players have access to all relevant responsible gaming information throughout their journey with us. We care about our players and offer our support to help you stay on a safe path. Our goal is to facilitate your ability to make informed and thoughtful choices.

Gambling should be a fun and recreational experience, and to ensure this, LuckyDays offers a range of specialized tools to assist our players in managing their gambling habits and staying in control. These tools are designed to help you monitor your activity and keep your gambling at a level you feel comfortable with. You can find more information about the tools we offer and how to access them below.

Tools

In order for you to carry on playing with LuckyDays responsibly and within your limitations, we have a number of tools available to support your sustainable and enjoyable experience. You can set limits on spending, losses, and block access to your account.

Deposit limits

Keep control of your spending by setting limits on the amount of money you can add to your account on a daily, weekly or monthly basis.

Sticking to a budget ensures that you never spend more than you can afford on gambling. You can apply or adjust your existing deposit limit by accessing the “Responsible gaming” page in your settings and scrolling down to “Player Limits”.

Loss limits

Keep control of your losses by setting limits on the amount of money you can lose during a particular time period.

Staying within a budget and not exceeding it ensures that you never risk more money than you can comfortably afford while gambling. You can apply or adjust your existing loss limit by accessing the “Responsible gaming” page in your settings and scrolling down to “Player Limits”.

Session Limits

Keep control of your session by setting limits on the duration you can spend being logged-in and playing to your account on a daily, weekly or monthly basis.

Applying a session limit ensure that you control the amount of time you spend on gambling. You can apply or adjust your existing session limit by accessing the “Responsible gaming” page in your settings and scrolling down to “Player Limits”.

Take a Break

If you think taking a break from gambling will be helpful, you can put a break on your account for different time periods. You can select from several options: 24 hours, 1 week, 1 month, 2 months, or 3 months.

While you’re taking this break, you won't be able to access your account or play any games, and you can trust that these restrictions won’t be removed until the selected time period has passed. If you need a longer break, you can consider self-exclusion. You can apply a break by accessing the “Responsible gaming” page in your settings and scrolling down to “Account closure”.

Self-exclusion

If you feel that you want or need a longer break from gambling, you can choose to self-exclude from our site for a longer period of time. A self-exclusion can be implemented for any of the following timeframes: 6 months, 1 year or 5 years.

If you feel worried about your gambling or if your gambling has become problematic, we advise you to use this tool to self-exclude. You can feel safe that you will not be able to log in or reopen your account before the chosen timeframe has elapsed. You can apply a self-exclusion by accessing the “Responsible gaming” page in your settings and scrolling down to “Account closure”.

Staying safe

Gambling should be enjoyable. Understanding the risks and ensuring a safe, fun, and responsible experience is crucial. Safety means staying in control and avoiding negative consequences, which can vary from person to person.

Here are some tips to make your experience with us safe:

Prepare for losses

Winning is not guaranteed, so only stake money that you can afford to lose. Make sure you stay within your personal budget, avoid touching money you need for other things and never borrow money for gambling!

Knowing when to stop

Whether it has to do with recognizing when it is time to cash out, sensing when it is time to take a quick breather to keep your mind clear during a session, needing a shorter timeout or staying away from gambling for a longer period of time, one of the most important aspects of playing safely is knowing when to stop.

Budgeting

Developing a budget is a great way to take control of your finances in everyday life. This will give you a better understanding of where your money is going and a clear picture of how much you actually spend on gambling. With a budget, it will be easier to set a clear figure when it comes to determining how much money you can and want to dedicate to your gambling account each month.

Is my gambling still safe?

What begins as fun and games can sometimes become a problem. It's important to understand that gambling carries risks, and for some people, it can harm their health, money, job, or relationships. Too much gambling can lead to losing control and even addiction.

When gambling becomes a problem, it can happen suddenly, but most of the time, it's a slow process that you might not notice at first. Recognizing the warning signs can help you spot any potential issues early on, so you can take steps to prevent gambling from becoming a bigger problem.

Here are some signs to watch out for:

You constantly think about gambling.
You struggle to control, limit, or cease your gambling activities.
You gamble in an attempt to recoup previous losses.
You gamble as a means of avoiding problems or relieving negative emotions.
You lie to hide your gambling activities.
You engage in criminal activities to finance your gambling.
Your gambling jeopardizes important relationships, employment, or career prospects.
You hesitate to spend money allocated for gambling on other essential expenses.
You rely on others to provide funds to resolve personal financial difficulties caused by gambling.

If you ever find yourself uncertain about the safety of your gambling habits, and your level of play, you can take a self-assessment. This assessment can help you understand your gambling behavior and determine if you need to make any adjustments to ensure a responsible and secure gaming experience.

Professional Support and Helplines

If you're struggling with gambling problems and their effects, it can be tough to handle by yourself. That's why LuckyDays recommends reaching out to organizations and groups that specialize in helping people with gambling issues. They provide free and private support and can help you find suitable treatment options nearby.

For people struggling with gambling problems, there are a number of professional as well as peer support help options available. It may be helpful to get informed about the options available in your local area like Connex Ontario (Tel: 1-866-531-2600), Gamblers Anonymous and Responsible Gambling Council to be able to offer practical advice and make it easier for you to take that important step of reaching out for help.

For additional protection, there are also software products such as Bet Blocker and Gamban that block access to gambling sites from your computer and any other device you might use.

Protecting underage individuals

In today's digital world, we understand that young people are more exposed to gambling than ever before. Young individuals are especially vulnerable to the risks of gambling, and getting involved at a young age can increase the chances of developing gambling problems later in life.

We are committed to preventing underage gambling through our own procedures. But we also encourage our customers to take steps to protect their accounts from being accessed by minors. Responsible adults can help raise awareness about the risks of underage gambling and educate others.

Several companies provide software that blocks children's access to online casinos. We recommend two such companies: NetNanny and CyberSitter. This additional protection for your children from online gaming can provide peace of mind while you contact us and other gambling companies that your child may have engaged with.